At BCH Naturals, we’re here for every question.

Check our FAQs below for quick answers, or fill in the form above and we’ll get back to you as soon as we can.

1. What is BCH and what do you sell?

BCH Naturals creates coconut-based pleasure oils designed for intimacy, massage, and everyday skin care. Pure, plant-based ingredients — nothing unnecessary, nothing synthetic.

2. Where do you ship to?

We currently ship across the UK. If you’re outside the UK and interested in our products, drop us a message and we’ll see what we can do.

3. How long does delivery take?

Orders are usually processed within 24-48 hours and delivered within 3-5 working days via tracked shipping.

4. Are your products safe for sensitive skin?

Yes! Our products are made with gentle, natural ingredients. If you have allergies or sensitive skin, check the ingredient list or do a patch test before use.

5. Do you offer returns or refunds?

Due to the nature of our products, we only accept returns on unopened, unused items within 14 days of purchase. If there’s an issue with your order, get in touch and we’ll make it right. See our Refunds & Returns Policy for details.

6. Are your products vegan & cruelty-free?

 Yes. All BCH products are 100% vegan and cruelty-free — never tested on animals, and made without any animal-derived ingredients.

7. Can I use your products with latex condoms?

Our oil-based products are not compatible with latex condoms. We recommend polyurethane or polyisoprene alternatives.